Shipping policy
Shipping Policy for hardfurni.com
Effective Date: April 23, 2026
Thank you for choosing hardfurni.com! We specialize in high-quality furniture hardware, including door handles, hinges, cabinet fittings, and furniture connectors. We are committed to ensuring your hardware accessories arrive safely, intact, and ready for use. Below is our shipping policy to guide you through our process, timelines, and terms.
1. Order Processing Time
All orders are processed within 1–2 business days, Monday through Friday, excluding weekends and public holidays. Our furniture hardware products are carefully inspected before shipping to ensure quality and functionality—some bulk or custom hardware orders may require up to 3 business days for processing. Orders placed after 2:00 PM (your local time) will begin processing the next business day. We do not ship on weekends or public holidays.
2. Shipping Methods & Delivery Times
We offer reliable shipping options tailored to the durability of our furniture hardware, with availability varying by location:
Standard Shipping Estimated delivery takes 5–10 business days. Standard shipping is free for all orders over $70, and a flat rate of $4.99 applies to orders under $70. All hardware items are packaged in sturdy, shock-resistant materials to prevent scratches, dents, or damage during transit.
Expedited Shipping Estimated delivery takes 2–4 business days, available to most U.S. locations for a flat rate of $12.99. This option is recommended for customers needing hardware for urgent furniture assembly or renovation projects.
International Shipping Estimated delivery takes 10–20 business days, with a flat rate of $17.99. Furniture hardware is compact and durable, allowing for secure international shipping with minimal risk of damage. Please note that duties and taxes may apply to international orders.
Delivery times are estimates and begin after your order has been processed and shipped, not from the date of purchase. Minor delays may occur during peak seasons or due to carrier logistics.
3. Shipping Destinations
We currently ship to all 50 states in the United States, including Alaska, Hawaii, and U.S. territories. For international orders, we ship to select countries worldwide. If your country is not listed at checkout, please contact our support team at support@hardfurni.com for assistance with shipping options.
4. International Shipping Terms
International orders may be subject to import duties, taxes, and customs fees charged by your destination country. These fees are the responsibility of the customer and are not included in our product or shipping costs. Furniture hardware falls under specific import classifications (HS Code related to base metal fittings), and we recommend checking with your local customs office for more information on potential fees and import regulations. International shipments may experience minor delays due to customs processing, which are outside of our control.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment’s progress. You can also track your order by logging into your hardfurni.com account and viewing your order history. For bulk hardware orders, we may provide additional updates on shipment status to ensure transparency.
6. Shipping Issues & Damaged Packages
Once your order has been marked as “delivered” by the carrier, we are not responsible for lost or stolen packages. If your tracking shows delivery but you have not received your order, please contact the carrier directly to file a claim.
While our hardware is durable, if your order arrives damaged, defective, or missing items, please contact our support team within 72 hours of delivery at support@hardfurni.com with clear photos of the damage and your order number. We will work with you to resolve the issue promptly, whether through a replacement, full refund, or store credit. For defective hardware, we may request return of the item for inspection, and we will cover return shipping costs for verified defective products.
7. Order Cancellations & Address Changes
You may cancel your order within 24 hours of purchase before it enters processing. Once an order has been processed, especially bulk or custom hardware orders, it cannot be cancelled, as items are prepared specifically for your order.
Please double-check your shipping address at checkout—incorrect addresses may lead to delayed or lost shipments. If you need to modify your address after placing an order, contact us immediately at support@hardfurni.com. Changes cannot be made once the order has shipped.
8. Contact Us
If you have any questions about our shipping policy, hardware packaging, order status, or international import regulations, please reach out to our customer support team at:
- Email: outflow.savants.5b@icloud.com
- Working Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)